If you’ve ever wondered about the difference between the types of users, this handy guide may help:
IT vs. Business User
Hi community
Do I need to assign the IT user license to an external partner (support) because they connect to a server via the platform (PRA) once or twice a year?
Hi community
Do I need to assign the IT user license to an external partner (support) because they connect to a server via the platform (PRA) once or twice a year?
No - an external should be set as a “Vendor” under ‘Membership type’ in Platform > Users. Vendor types do not consume licenses; they are granted a kind of ephemeral license via PRA which is licensed based on concurrent connected users only.
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